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Emotional Intelligence (EI) is not necessarily inborn, but learned. Thus, EI is considered a set of learnable skills that employees can acquire, as needed, to reduce conflict and improve performance and satisfaction in the workplace. EI involves the abilities to: recognize and transmit verbal and nonverbal messages, understand the context of messages, regulate one’s emotions, and activate emotions in others. I/O Psychologists are routinely called on to assess and train staff in EI, often when conflict situations have arisen in an organization or unit thereof. Thus, it is critical for I/O Psychologists to understand the essentials of EI theory and intervention.

Select one exercise (see attached) summarize the exercise you have chosen for the class sufficiently so that your peers would be able to use this exercise with a real-world team. Finally, discuss what you believe are the positive results this exercise might have on a work team and its members’ EI as well as how this exercise could, if not facilitated properly, lead to problems or misunderstandings in the team.

Read Chapters 5, 6, and 7 in your textbook, as follows:Chapter 5: “Individual Interventions in Consulting Psychology”Chapter 6: “The Effectiveness of Executive Coaching: What We Know and What We Still Need to Know”Chapter 7: “A Consultant’s Guide to Understanding and Promoting Emotional Intelligence in the Workplace”

Lowman, R. L., University, C.S.O.O.S.A.A. I. The California School of Organizational Studies Handbook of Organizational Consulting Psychology: A Comprehensive Guide to Theory, Skills, and Techniques.


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